Having problems? We can help.
Please see below some frequently asked questions which we hope will help solve your problem.

I didn't receive a letter with a new card - what should I do?

If you didn’t receive a letter or new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

How do I register my new card on the new website?

The energyplus Argos reward scheme is only open to existing customers. If you're a customer, you'll have received a letter in February 2018 with a new card. To complete your registration, you’ll need your surname and Registration Number (you’ll find this on the letter we sent with your new card). If you’ve lost this, the Registration Number is the last 10 digits of your new card.

If you didn’t receive a letter or new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

What are my log in details?

To log in to the website you'll need your email address and the password you set when you registered. If it's your first time on the site, please follow the registration process, using your surname and Registration Number (you'll find this on the letter we sent you with your new card). If you've lost this, the Registration Number is the last 10 digits of your new card.

If you didn’t receive a letter or new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

I have forgotten my password, what do I do?

Please follow the forgotten password link. Enter your email address and we'll send you an email to re-set your password. If it's your first time on the website, please follow the registration process. You need your surname and Registration Number which you'll find on the letter we sent with your card. If you've lost this, the Registration Number is the last 10 digits of your new card.

If you didn’t receive a letter or new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

What do I do if I've lost my card?

It depends what your card looks like...

If the card you are referring to looks like this and the card number began with 633547, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. 

 

If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help. The balance of this card will need to be spent by 31st August 2018 at which time it will expire and any un-spent value will be lost. 

If the card you are referring to looks like this and the card number on the back began with 10000. Please log in and report the card as lost or stolen via the online contact form. 

If you are struggling to log in, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

When will my card be loaded with my SSE award?

Every 3 months, usually November, February, May and August, SSE will automatically download your points award to your new energyplus Argos card. If you’ve registered your new card at energyplusargos.co.uk you’ll receive an email confirmation to confirm the points have been loaded. If you’ve not registered you’ll need to regularly check your card balance at argos.co.uk. For more information about how we work out your rewards, have a look at the Terms and Conditions.

How are my energy points worked out?

For every 1kwh you spend on your energy, you'll earn 0.622 energyplus Argos points. Each energyplus Argos point equates to £0.002. This means for each 804kwh you use you’ll get £1 worth of Argos credit to spend on your energyplus Argos card.

If you have any queries about the value of the award you’ve been given call SSE directly on 0345 071 9710 (open from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturday) and they’ll be happy to help.

Where can I spend my energyplus Argos card?

It depends what your card looks like...

If your card looks like this and the card number begins 633547, it can only be used in Argos stores in the UK. The balance on this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent credit will be lost. 

If you’ve lost, or misplaced your old card, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

If your card looks like this and the card number begins with 10000, this card can be used at argos.co.uk, via the Argos App or in any UK Argos store.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

How do I check the balance of my energyplus Argos card?

It depends what your card looks like...

If your card looks like this and the card number begins with 633547, the card balance can be checked via our automated service on the energyplus Argos helpline on 0345 640 0881* option 2, or it can be checked in any one of 880 UK Argos stores. Please remember, this card can only be used in-store at Argos. The balance on this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent credit will be lost.

If you’ve lost, or misplaced your old card, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

If your card looks like this and the card number starts with 10000, please log in to your account and your balance will be automatically provided to you on the 'Account Summary' page.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

How do I top up my energyplus Argos card?

From 23rd February 2018 you can only top up 'new' cards that look like the card below, with a card number that starts with 10000. To top up your card, log into your account at energyplusargos.co.uk and select the amount you want to top up. Then go to payment. Remember, you can top up a maximum of £500 to your energyplus Argos card every three months.

To top up, you’ll need to register the new card, which you received in the post, on this website.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

How much can I top up my card with?

You can top up your card with a maximum of £500 every three months.

What if I want to buy something for more than I have on my energyplus Argos card?

Your energyplus Argos card can be used as either full or part payment at Argos, meaning you can use another payment type in addition, to purchase your item. To see all payment types Argos accept click here.

If your card looks like this and the card number starts 633547, it can only be used in-store in UK Argos stores. The balance on this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent credit will be lost.

If you’ve lost, or misplaced your old card, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

If your card looks like this and the card number starts with 10000, this card can be used at argos.co.uk, via the Argos App or in any UK Argos store.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

I need to change my personal details, what do I do?

If you need to update any personal details like a change of address or personal circumstances, you'll need to contact SSE.

Call SSE directly on 0345 071 9710 (open from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturday) and they’ll be happy to help.

How do I cancel a top-up order?

We're unable to cancel or refund top-up orders. For more details visit the full Terms and Conditions.

I have an old card - what should I do with it?

It depends what your 'old' card looks like...

If your card looks like this and the card number starts 633547 it is your 'old' card and it can only be used in Argos stores in the UK. The balance on this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent credit will be lost.

If you’ve lost, or misplaced your old card, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

If your card looks like this and the card number starts with 10000, this is your 'new' card so keep it safe. This card can be used at argos.co.uk, via the Argos App or in any UK Argos store. You’ll continue to receive quarterly awards as long as you remain a customer on the energyplus Argos tariff. You can also make top-up purchases to this card at a 10% discount via the energplusargos.co.uk website, you’ll need to register your new card on this website to purchase top-ups.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

Can I transfer points from card to card?

If you’ve been sent a replacement card, any value on your previous card will be transferred to the replacement one.

If you have two card types, an old card and a new one, the values can’t be transferred between the card types.

Old Card Type

Your old card will look like this and the card number begins 633547. The balance on this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent credit will be lost.

If you’ve lost, or misplaced your old card, click here to raise a query. Include your full name, address with postcode, contact number and email address. We’ll look into it and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

New Card Type

If you’re still on the SSE energyplus Argos tariff you will have been sent a new energyplus Argos card in February 2018. The card will look like this and the card number starts with 10000. This card can be used at argos.co.uk, via the Argos mobile App or in any UK Argos store. 

If you didn’t get a new card and think you should have, click here to let us know. Include your full name, address with postcode, contact number and email address. We’ll look into it and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

Why doesn’t my card work online?

If your card looks like this and the card number starts 633547 it is an 'old' type card and can’t be used online. It can be used in any one of over 880 UK Argos stores as full or part payment. To use in-store simply present the card to the cashier at the till. The balance on this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent credit will be lost.

If you’ve lost, or misplaced your old card, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

However, if your card looks like this it is a 'new' type card and it can be used on the argos.co.uk website, via the Argos App or in any UK Argos store. To use your new energyplus Argos card online, input the card number and PIN on the payment page of argos.co.uk when prompted. To use your energyplus Argos card in-store simply present the card to the cashier at the till.  The value of your purchase will be deducted from the value of the card.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

Why do I have two energyplus Argos cards and what is the difference?

If you’ve been a customer of the SSE energyplus Argos tariff for a number of years, it’s likely you’ll have two cards. The new card is being issued to you in February 2018. Please see below details for each card:

Old Card type

Your old card will look like this and the card number starts with 633547. This old card can only be spent in UK Argos stores. The balance of this card will need to be spent by 31st August 2018. After this date, it will expire and any un-spent value will be lost. The last SSE quarterly award to your old card was completed in November 2017 so any awards from SSE after this time will be allocated to the 'new' card. This will have been sent to you in February 2018 provided you were still a customer of the SSE energyplus Argos tariff. Any top-up purchases made after February 2018 will only be loaded to your 'new' card.

If you’ve lost, or misplaced your old card, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

New Card type

If you are currently an SSE energyplus Argos tariff customer you’ll have been sent a 'new' energyplus Argos card.  It will look like this and the card number will start with 100000. This new card can be used at argos.co.uk, via the Argos App or in any UK Argos store. All future SSE quarterly awards after November 2017 will be loaded to this new card. Any top-ups you buy will be loaded on this card, you’ll need to register the card on this website to do this. 

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

Do I have to register the new card online?

You do not need to register your new card in order to spend your quarterly awards from SSE.

However, if you want to top up your card at 10% discount, check your card balance, receive special offers and be notified by email of your quarterly awards you’ll need to register your card.

There is no deadline for registering your account but in order to manage your account, keep your card registered and to gain the most benefits from the energyplus Argos scheme we recommend that you register your card as soon as you receive it.

Why can't I access my account on the website anymore?

The energyplus Argos website has been updated. If you’re currently on the SSE energyplus Argos energy tariff you’ll have been sent a letter and new card in February 2018. You can register your card on the new site energyplusargos.co.uk. If you left the energyplus Argos tariff before February 2018 you won’t have been sent the new card. The new benefits and awards are only available for current energyplus Argos tariff customers.

If you didn’t receive a new card and think you should have, click here to raise a query. Please include your full name, address and postcode, contact number and email address. We’ll then investigate your query and come back to you within 5 working days. If you’re still having problems, you can call our energyplus Argos helpline on 0345 640 0881* and we’ll be happy to help.

How do I find out information about my energy tariff and usage?

Call SSE directly on 0345 071 9710 (open from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturday) and they’ll be happy to answer any questions relating to your tariff, bill, usage or anything else to do with your Energy account

If the above frequently asked questions did not help you, please complete our contact us form, our customer service team will review your query and come back to you within a maximum of 5 working days. Please always include your full name, address and postcode, contact number, email address and full details of your query or request.

*If you want to speak to someone you can call our energyplus Argos helpline on 0345 640 0881 and we will be happy to help. Lines are open Monday to Friday 8am till 8pm and Saturday 9am till 5pm. Calls are charged at the local rate.